Please refer to the following criteria as a guideline for our return and exchange policy:
- There are no returns
- Exchange can only be made for defective item(s)
- Sales, discounted, and promotional item(s) are not eligible for exchange
- Exchange is only possible if we still have the product in stock
- Exceptions and other conditions will be noted within the item description
Should you wish to exchange the item(s) purchased, please refer to the criteria guideline above and contact us within 15 days from the purchase date. No exchanges will be accepted after this date. The initial shipping cost is non-refundable.
Once we authorize your exchange request, we will provide you with a Return Merchandise Authorization Number (RMA). Evaluation process may take up to 5 business days from receipt. Customers are responsible for the return shipping cost.
Your exchange request will be processed upon receipt of the regarding item(s). Therefore, it is recommended that the customer take necessary precautions by using registered and traceable services when returning the package. Acknowledgement of receipt will be sent electronically following the evaluation process, stating the outcome and whether the item is eligible for exchange.
Upon dispute, Woof Hut reserves the right to make the final decision on all exchange.
If you have any questions please feel free to contact us.